Selected Work
Case studies from systems I built and teams I led. Each one covers the problem, my decisions, the outcome, and what I learned.
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AI Hotel Call Auditing
A solo full-stack AI system that reduced documented hotel-call review time from 30-60 minutes to 2-5 minutes.
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Building and Improving Two Elixir SaaS Products
Ongoing product work across two Elixir/Phoenix SaaS engagements, including features, tests, integrations, and regular upgrades.
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Helping an Engineer Become a Backend Owner
Helped an early-career engineer grow from programming basics to primary backend ownership through useful, increasingly difficult work.
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Making Delivery Predictable in One Month
Made delivery predictable within one month by simplifying the codebase, adding engineering checks, and improving how the team worked.
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Messaging and Voice Platform Architecture
Led architecture across WhatsApp automation, team inbox, AI voice agents, IVR, campaigns, multi-tenancy, routing, RBAC, and billing.
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Metadata-Driven Reporting Platform
Built one reporting system that supported more than 60 report types and became a key product differentiator.
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Nearcut Onboarding and Booking
Reduced a key onboarding journey from 8 steps and 32-64 fields to 5 steps and 6 fields, alongside deeper booking improvements.